BrilliantWMS offers Online Delivery Tracking mobile apps.Delivery Management provides customer products at given time. We have set deliveries SLA such as Prime, Express and regular to delivered a products to on time.
Brilliant Delivery Management System (DMS) offers an online delivery tracking mobile app to facilitate quick and efficient delivery of the product. Deliveries can be expedited based on the categories defined as Regular, Prime or Express.
Delivery status of the individual orders has been tracked by Delivery Management System. The system is available on smartphone platforms like android where the drivers can login and view his dashboard for updates on tasks for the day, delivery assignments and update the delivery status as transit, picked in or delivered. The mobile application is also equipped to capture the requestor’s photo id, do credit card verifications and update cash on delivery.
Why use Delivery Management System?
Delivery Management System provide easier interface to assign and manager order while dispatch process. It helps to build better relationship with the customers. DMS makes it easier to manage your deliveries with route tracking.
Brilliant’s Online delivery Tracking system ensures accurate delivery of the order to the customer. Once the order is assigned to the driver via the tracking system, driver can log into the tracking system mobile app and retrieve customer details such as customer name, mobile number and address. The delivery truck driver can also view the relevant product details and special instructions. Once the delivery truck driver views the delivery details upon reaching the customer’s destination, the driver can make payment verifications using the app. The app is also facilitated to capture copy of customer’s photo id. This app allows the driver to update the appropriate delivery status.
Integration is the key in the era of on-demand competitive economy. Sustains the existing systems and build on it to add features that boosts growth. Brilliant customizes assets to build upon your existing system that seamlessly integrate with your existing system to add features built for tomorrow.
As a Pickup/delivery personnel
• Receive customer calls ‘ON THE GO’ along with reminders on payments to be collected/service to be delivered • View customer locations on map and get driving directions to the same. Plan your travel time efficiently. • Can Update status of phone calls by your mobile dispense with any handwritten message to customers • Attach files /cheques/photos to the call for offsite analysis. • Capture customer feedback & signature on the service provided and generate bills, receive payments including card payments • Instantly update office on any payment/document collected or delivered
• Instantly know availability of Brilliant WMS personnel • Assign/schedule calls effectively with the help of their real time location information. • Track the utilization of your Brilliant WMS personnel time – call response time, travel time, out of office time, overtime etc. • Get timely, accurate and valuable information on how efficiently your Brilliant WMS team is deployed and improve on the same. • Do away with time consuming report generation like delivery reports, collection reports etc • Provide real time status reply to customer queries
For enterprises seeking efficiency in order to process delivery, a good order management system is essential. The system facilitates the teams to access the interface on the go, schedule pick-up and deliveries. The order management system saves your time and keep track of the order execution and gauge potential delays etc.
Brilliant’s Delivery Management System (DMS) is designed to provide insights on the overall order management. You can customize the analytics to view historical data on order, view driver performance, and analyze customer satisfaction/complaints via user friendly graphics. Using the analytics you can be better prepared for the surge in orders and better forecast delivery needs.
key Features of Brilliant Delivery Management Software:
Flexi Route Planning
Monitors live transport status and associated schedule impacts to apprise customers.
Minimizes service issues via alerts allowing you to take a customer-centric action before a failure.
Allows accommodation of new orders within existing schedules by making same-day services in reality.
Integration with wireless devices
Facilitates easy connection with the drivers. Also enables GPS monitoring of the drivers.
Facilitates optimal fleet utilization and enhance customer satisfaction with more control over deliveries.
Supports multiple wireless networks and handheld devices
Fleet-wide Visibility & Distributed Architecture
Offers real-time visibility on the driver’s whereabouts, vehicle utilization and schedule changes in-the-moment.
Hosts user-driven filters to focus on key territories, customers or shipments, or problem areas.
Supports multi-site, multiuser scenarios.
Facilitates decision support and real-time collaboration so transportation assets can be shared across territorial and functional boundaries.
Simplifies integration and maintenance.
Geographic Intelligence (optional)
Facilitates turn-by-turn directions to the driver.
Facilitates accurate drive time calculations.
Considers weather and traffic-related conditions.
Brilliant Delivery Tracking System is loaded with advanced features like:
Secure digital signatures and geo location at each step of the delivery process.
Facilitates direct booking and tracking shipments.
Real-time shipment update notifications.
Efficient integration for fast and accurate invoicing.
Sophisticated features and leading-edge solutions for your courier business
Real-time driver tracking.
Online client portal.
Easy to use driver app.
On-demand 24×7 support.
Dispatch tasks to driver in real time without having to be in office
Collect notes, images, proof of delivery and other information within the dispatch task
Driver log, Route Tracking and integration with transporter, loading and unloading vendors
Options to Auto- Calculate Delivery charges as defined in masters
Integrated Document Management System
Integration with Order management and other applications
Option to assign particular route to delivery person with specific time