Brilliant online order management system offer options to configure Sales as well as purchase Order. The requestor will have real-time data about the Stock availability at various locations (Factory, Warehouse, Distributors ) at time of placing Order
BrilliantWMS Offer Mobile Apps for online retail Order Management System Software. Apps can be used by the requestor to request the Sales / Purchase Order. The approver can use these Apps to approve the Order, System allows users to attach the Document on the fly.
Brilliant Order Management System process can include:
- The customer who places the order, receives it and pays for it
- The sales and/or customer service reps who discuss the order with the customer and enter the order into the system to be filled
- The warehouse that have the inventory to process the order
- Vendors that can deliver parts or stock when inventory runs low
- Shipping vendor that delivers the order to the customer
Advantages of Order Processing Software
BrilliantWMS – order management application is a software system designed specifically to save businesses time in a significant part of the sales process: the order process. With proper online order software, your business can enjoy the following 7 benefits and use them to boost both profits and customer service.
- Save Time Processing Orders
Salespeople and customers most of the time consumed by a huge amount of paperwork they have to do to close a sale and ensure the best customer service. But with an online order processing system, set up your customers and salespeople with their own automatic order form. Brilliant Order Tracking Software save the continual re-work of automatic contact info and the need for entering contact info into multiple areas for your Brilliant OMS software and your warehouse management system.
- Increase Customer Service
Since the order processing software is tied to the Brilliant online order management system, the sales rep has instant access to all important customer account information. With the help of order management software sales people no need to make phone calls to their office staff when on a sales call. Rather than spending time navigating the labyrinth of paperwork, your sales team can focus on providing the best quality of service to your customers with all the information regarding their account at the sales rep’s fingertips online.
- Faster Shipping
An Excellent order processing system will give you the ability to easily send orders straight to your warehouse without having to retry the order. With this ability, you are able to reduce errors, decrease warehouse costs and increase order to ship time. Sales manager and Customers can also able to see shipping confirmations details and tracking information in real time easily.
- Place Orders From Anywhere :
Online order software gives you the opportunity to process orders from anywhere on the globe. With the help of order processing online, your location is limited access only to your product shipping bay and to costs customers are willing to pay to receive your product in their location.
KEY FEATURES OF THE ORDER MANAGEMENT
MULTICHANNEL ORDER CAPTURE AND PROCESSING
Brilliant WMS Order Management is able to capture orders from multiple touch points; regardless if it is a web-shop, a mobile shop, contact center application or marketplace. It utilizes the order entry capabilities of the Brilliant WMS Commerce Management to place online orders for customers, call center or sales representatives. Each of these channels benefits from the Order Management capabilities of the Brilliant WMS Commerce Suite to place or modify orders, determine order status, and review the complete order and payment history.
RETURNS AND REVERSE LOGISTICS
Brilliant WMS Order Management enables an easy and cohesive return process to ensure a seamless customer experience across all channels; no matter where the return is originated. It is able to effectively track items throughout the return process and helps to automate the return of items to different inventory facilities according to multiple return options. The Brilliant WMS Order Management provides visibility into complete transaction history data as well as detailed information about return types and returns reasons.
BRILLIANT WMS ORDER MANAGEMENT BENEFITS
SALES ORDER APPROVAL
The flexible order approval framework of Brilliant WMS online order management system allows business users to approve sales orders. The approval framework of Brilliant WMS Order Management is able to process parallel or sequential multi-step approval workflows that can be configured individually for each sales channel.
PAYMENT MANAGEMENT
Manage individual payment processes for each payment method and sales channel by utilizing pre-integrated payment services providers and payment methods or easily integrate new payment services providers. Automatically move orders through the complete payment life-cycle, trigger payment actions according to the order state (e.g. cancel authorizations or capture and refund payments) and monitor all payment related transactions.
INVOICE AND CREDIT MANAGEMENT
Create customer invoices or credit notes in the Corporate Identity (CI) of the sales channel and make them available by e-mail or download to the customer. Exchange invoices and credit notes or open amount and payment histories with external ERP or debit site booking systems to get a holistic view on open amount related payment transactions.
ORDER MANAGEMENT SOFTWARE API’S
The Brilliant WMS order management system e-commerce is equipped with a comprehensive set of API’s to ensure seamless integration in the system landscape of the organization. Whether you want to integrate external sales channels, POS, Warehouse Systems or ERP’s, the Brilliant WMS Order Management has all necessary interfaces in place for fast and reliable integration scenarios.